THNK is an entrepreneurial start-up. We are all fun-loving, innovative, smart individuals with amazing networks all over the globe. We hire the best people, providing them with freedom and responsibility, helping them to grow themselves. This means that we try to create a caring environment where people help and support each other and demand the best at the same time. THNK Homes around the world offer the opportunity to gain experience in a fast-growing start-up, collaborate with the very best in creative leadership and innovation, and have a lot of fun.
In-Company Service Line Director
Roles for past THNK participants
THNK School of Creative Leadership is a social enterprise with a mission to develop and support creative leaders to resolve large societal challenges. To this end, we bring together experienced social entrepreneurs, commercial entrepreneurs, public servants and corporate leaders from across the world to work on creativity, innovation, entrepreneurship, leadership and gender and inclusiveness.
One of THNK’s core activities is the design and delivery of custom or “in-company” programs to pre-eminent corporate clients that are shaping their industries, such as Johnson & Johnson, Naspers, Booking.com and the Port of Rotterdam. We also work on innovation and leadership topics with academic institutions such as Stanford University, the Haas School of Business, University of California, Berkeley and ShanghaiTech.
THNK’s in-company approach is fresh and different; as Forbes Magazine writes, “A combination of unexpected, deep collaboration and learning-by-doing amid real life problem-solving makes the anti-classroom of THNK stand out … This highly disruptive introspective approach is buoyed by the belief that change must first happen on a personal level before it can be successfully implemented within teams, organizations, business, and society”.
Hallmarks of THNK in-company programs include:
- Focus on corporate clients that are credible in their efforts to pursue positive impact on people and planet in addition to profit
- Drive for results and, more concretely, tangible participant learning and business impact
- Multi-disciplinary approach, drawing from several schools of thought, including design-thinking, leadership, entrepreneurship, systems thinking and critical thinking
- Truly experiential learning, that prioritizes participant energy, engagement and connection to daily reality rather than lecture, theory and knowledge transfer
The team responsible for these so in-company clients is led by Natasha Bonnevalle, Mark Vernooij and Rajiv Ball, each of whom has over 15 years of experience in serving leading global companies at Board level on topics relating to creativity, innovation, entrepreneurship, leadership, gender and inclusiveness.
As a result of continued growth in THNK’s in-company activities, we are looking for outstanding individuals who subscribe to the mission of THNK and are eager to join our team in the role of Service Line Director.
A Service Line Director is responsible for leading or co-leading a THNK in-company service line. Our in-company services lines address client needs in Innovation, Leadership Development, and Gender and Inclusiveness and:
- Address topics of Board level relevance
- Aspire to have a transformational impact on participants, their wider organization and society more generally
- Are typically a multi-month journey with a minimum program price of EUR 100K per program
Service Line Director activities are responsible to:
- Develop innovative, world-class content and delivery formats that truly shift participant mindsets and behaviors, in conjunction with other THNK Service Line Directors
- Identify and build new corporate clients
- Help clients to articulate and structure their (learning/enterprise) needs with a clear eye on transformational program impact
- Maintain independence to tell a client if THNK is not the best partner for their needs
- Prepare proposals and lead efforts in pitching these proposals successfully to clients
- Oversee a team consisting of a Program Director, Program Manager and Faculty to ensure successful detailed design and delivery of programs
- Work with the THNK Finance Director to manage the program to budget, including all the invoicing and legal/procurement paper work that accompanies a program
Key performance indicators of a Service Line Director are:
- An attraction of inspirational clients with meaningful work in both volume and quality. To this end, we are looking for Service Line Directors to bring in a minimum of EUR 300K of revenue in their first year with THNK, rising to a minimum of EUR 500K in subsequent years
- Development of programs that are truly at the cutting edge of their relevant field
- Positive participant and business impact generated through the programs
- Feedback from clients
- Feedback from fellow Service Line Directors
- Feedback from faculty and staff
A Service Line Director:
- Has senior stature and the ability to engage Board-level executives
- Brings deep expertise in learning program design and delivery as well as depth in the Service Line she or he is developing
- Has international work experience with a strong appreciation of diversity
- Is resourceful, self-directed, structured and organized
- Can balance intuitive insight with an unrelenting eye for the detail that is required to deliver world class programs
- Is a good team player and inspirational people leader of THNK faculty and staff, able to build inclusive teams
- Has presence and the ability to engage a group of senior participants in a class room setting
- Typically brings 5 plus years of consultative selling experience at Board level, with a proven track record of selling professional services projects over EUR 50K each
Over time, we expect Service Line Directors to have a deep understanding of all dimensions of “creative leadership” as defined by THNK, plus deep expertise in at least one topic (e.g., leadership, corporate innovation, gender and inclusiveness) and be seen as a role model for THNK’s values and way of working.
Service Line Director compensation consists of a base salary and performance related pay (the latter accounting for up to one-third of total compensation) and is consistent with THNK’s status as a young social enterprise. The role can be between 50 per cent and full time and is Amsterdam-based, although we are open to considering applications from exceptional candidates who are located in other geographies.
We are particularly keen to attract applications from potential Service Line Directors who increase the diversity of the current Service Line Director team.
If you are interested in applying for the role, then please send your CV and a cover letter, in particular highlighting your Board-level consultative selling experience, to Rajiv Ball (Rajiv.Ball@thnk.org).
Do you have a keen curatorial eye?
Are you a relationship builder at your core?
A networker and connector?
Are you aware of the challenges facing today’s most audacious leaders?
Can you find and secure top-notch participants?
If so, read on…
As the THNK Admissions Director, you seek out the luminaries, pioneers, innovators and game changers who understand the intersection of technology, business, society and culture. People on the verge of a breakthrough—inspirational in their focus, with goals that can change the world.
Reporting to THNK’s Global Managing Director, you are responsible for the ethical and authentic recruitment of prospective participants. You understand that to excel in a sales role you must be a trusted advisor helping guide prospects in a consultative relationship-building environment. You advise, coach and support qualified potential participants in achieving their professional and personal goals by enrolling in THNK, and help the school reach our annual revenue goals.
As part of your role, you will do proactive outreach to individuals who fit the candidate profile and will also handle provided leads from our digital platforms, our community and the global network. Your performance will be assessed on achieving sales goals and on the quality, volume and velocity of outbound calls, inbound calls, lead contact activity, and completed applications.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Help define THNK’s recruiting strategy, and find new, creative ways to attract distinctive, high-quality participants.
• Collaborate with marketing to develop the most effective recruitment tools.
• Conduct proactive outreach to individuals who meet the candidate profile.
• Handle participant inquiries from initial point of contact through the completion of enrollment.
• Source and secure a minimum of 80 top-notch participants (two classes) per year for the Executive Creative Leadership Program in Amsterdam.
• Speak with prospective participants to understand their aspirational career goals, overview the THNK value proposition and offering, and assess educational fit.
• Build rapport with, qualify and provide guidance for people interested in THNK.
• Identify and problem-solve any situations that might prevent a prospective student from attending THNK who wants to study and collaborate with us.
• Provide information about securing travel visas, accommodations, and financial assistance.
• Support the timely receipt of tuition fees prior to participant start dates.
• Keep participant records up-to-date in our CRM (Salesforce) regarding incoming status.
• Provide guidance to future participant through the registration and enrollment process.
• Assist in the completion of application and enrollment paperwork.
• Represent THNK at industry functions, conferences and recruitment events.
• Maintain a high level of customer service.
• Line management of the Admissions Advisor to ensure a smooth transition between the enrolment process and the program start.
• Lead the weekly Admissions meetings to review enrolment and to plan activities for achieving enrolment targets.
DESIRED SKILLS & EXPERIENCE
• Keen curatorial eye, a great matchmaker, probably the ultimate dinner party host
• Expansive global network and mindset including a background in international talent recruiting, ideally for an organization renowned for its ability to attract top creative talent, is a plus.
• Minimum 7 years of proven sales experience combined with extensive sales training.
• Strong communication skills with a keen sense of customer service.
• Superior organizational and time management skills.
• Energetic, positive and thrives in an evolving and fast paced environment.
• Solid judgment, utterly resourceful with the ability to work independently with minimum supervision.
• Team player with a flexible approach who works well under pressure.
• Ability to present a professional and positive image and maintain discretion and confidentiality.
• Appreciation of creative endeavors and interest in societal issues, such as sustainability, green energy, the sharing economy, etc.
• BA, BSc or Masters level degree.
• Strong computer skills (MS Office and ideally Salesforce).
This position is based in Amsterdam. Relocation is negotiable.
Are you interested in applying? Email us at firstname.lastname@example.org with the job title in the subject line.
For everyone who has completed the THNK Executive Leadership Program as a participant, there is a rich variety of opportunities to work with THNK.
In most cases the individual THNK participant proposes opportunities based on her own passion and purpose, expertise, and entrepreneurial vision. The opportunity typically starts with a one-on-one discussion with one of the THNK Partners (Femke Bartels, Rajiv Ball, Menno van Dijk, Mark Vernooij or Natasha Bonnevalle) followed by submission of a presentation or letter of intent on behalf of the participant and then a period of joint exploration and scoping of the opportunity for collaboration. In this, we are particularly keen to foster long-term collaborations between THNK and former participants
Involved in the design and delivery of a THNK program. This includes the Executive Leadership Program, the in-company programs, and the in-city programs. Roles include those of Challenge Coordinator, Experience Designer, Master Practitioner, Forum Curator, Leadership Coach, and Acceleration Mentor.
Engaged in a THNK research effort in terms of objective setting, exploration activities, synthesis and communication. This extends to derived activities such as tool development and publication of content as well as an active role in managing partnerships with third party research institutes and providers of subsidies and grants.
CREATIVE TEAM MEMBER
Asked to engage in a creation effort to develop a creative solution to a large social challenge. This could include a Challenge in the Executive Leadership Program, or a Game-Changer In-Company project, or a project to incubate a Challenge Concept.
CHALLENGE CONCEPT LEADER
Bringing an innovative enterprise concept resulting from a THNK Challenge from the initial idea to a further articulation, assembling an entrepreneurial team, conducting a pilot, orchestrating the right partnership model and setting up the legal and ownership structure, leading to a first income.
SERVICE LINE DEVELOPER
Developing a new program within the portfolio of THNK activities. This includes programs for new target groups, as well as new formats (e.g. online), new cooperation models to realize creative solutions for large social challenges (e.g. Corporate Venturing, Accelerator, Business Plan Competition).