Mandy Chooi

I am a global leader with broad business acumen and a focus on organizational culture, talent strategy, and leadership impact. I have partnered with top leaders in Fortune 500s, including technology, management consultancy, manufacturing, banking and FMCG firms on their transformation journey.

With 20 years in global leadership roles and having lived in the US, Europe, and Asia, I have created and implemented bespoke talent strategies that underscore a high-performance culture in complex, high stakes environments where true re-invention is the path to continued relevance.

The two main tenets of my work are purpose and change; helping organizations to be grounded in their purpose, and helping leaders dare to be authentic and lead from purpose so that they bring out the best in themselves and others, as well as building capabilities that position the organization to innovate, respond with agility, and stay a step ahead.

As the Global Head of Talent & Learning for ING, and most recently as ING’s Global Head of Strategy & Innovation for HR, I played a pivotal role in architecting ING’s highly successful transformation from a large conventional European Bank to an agile, innovative and digital culture. I helped the Board and top leadership to establish and execute the people transformation strategy, including reinventing major people processes. The outcomes include a unifying set of Behaviors and Leadership Capabilities, a transformed performance management approach, and a bold leadership development strategy anchored in self-awareness, authentic leadership and individual purpose, collaboration, and a continuous performance coaching and conversation culture.

Prior to the Netherlands, I lived in Chicago as the Global Head of Talent, Learning & Org Effectiveness for a global consumer products company. In that capacity, I led the efforts to create a unified transformation strategy focused on speeding up the pace of innovation and build an Innovation DNA.

In addition to having a fantastic time as faculty at THNK, I am also a management & leadership effectiveness consultant, executive coach, and speaker based in Amsterdam, helping leaders build purpose-led organizations and design and implement their transformation journeys, focusing on culture, employee experience, and leadership strength.